Support Page for Matching Players

Guidance on how to use this website

First you have to become a member to use the services in this website. All you need to do is go to the registration page and enter your details. The required fields are shown in order to enable search queries to pick these up. It is important to enter your given sport(s) rankings and location. The age has to be entered too, so others will know if their matching player is of the same age group. Please note your details will be kept away from spammers and any marketing and third party companies. You can choose to register as a player or as a coach in order to use the relevant search fields. If you travel alot, you can register multiple accounts with one email address, then you wont need to keep changing your location in your profile area. You can edit your profile from the buttons on the top of the page.

Once you have found a matching player then you can post a private message and simply arrange a venue to play your sport. You can also add someone as a friend for ease of use, if you decide to invite them to a group or event later. There is a forums page which has been set by the site moderator. Here you may ask any questions or start any new topics for discussion. The site moderator will reply as soon as he can and offer any advice and support as needed. These forums are a good way of generating discussions which hopefully will add to the value of this website and any suggestions for improvement are most welcome please.

Please note that any posts that are not in the interest of this site or are improper will be deleted. Also your account will be removed and a ban will be opposed on your IP address to prevent further access to this site. Please also report to site admin of any improper behaviour on or off this site and we will ensure relevant actions are taken to protect you.

Our admin contact form is on the contact page

This is a popular option if you are a team player and want to create a team game in your area. You may be living close to people who also want to participate in a team sport but have no-one to team up with. To do this, you have to click on “Create a Team” in the top tab and go from there. The group will be made public in order to grow or be challenged to a game.

If you want to create a sport match and location, then you can. To do this you have to click on your profile button on the top right of your screen. On your proile activity log, click events, then my events. Here you can add new events and set a location of your choice. This will become visible on your calendar too. The events you create will be public, so other members may want to join or challenge you.

Tips and advice

Creating your online profile: protect your identity and personal information

Be Anonymous

Choose a username that doesn’t let everyone know who you are. Don’t include your surname or any other identifying information such as your place of work either in your profile or when you first make contact.
Remember that overtly provocative or controversial usernames could attract the wrong kind of attention.
Keep contact details private. Stay in control when it comes to how and when you share information. Don’t include your contact information such as your email address, home address, or phone number in your profile or initial communications. Take things slowly and share more information when you feel comfortable doing so. It is impossible to get back information once you have given it away.
Stop communicating with anyone who attempts to pressure you into providing your personal or financial information or who seems to be trying to trick you into providing it. If this happens contact the site owner immediately to not only protect yourself but other users too.

Password & Security

Be careful when accessing your account from a public or shared computer so that others can’t view or record your password or personal information.
Be wary of opening email attachments from someone you have only just met.
Ensure that you keep your internet security software up to date.

Connecting With New People Online

Get to know people, take your time and trust your instincts. Act with caution and learn more about someone before contacting him or her outside of this site. Use the private or public mail service and chat so you can get to know people in a safer and [monitored/controlled] way. Use our website platform and the added security it gives including reporting a suspicious user. If and when you do decide to share an e-mail address think about creating a separate and anonymous email address.

Be Responsible and do your own Research

There is a limit to our ability to check the backgrounds of users and verify the information we provide. We cannot do a criminal records check on every user. And a person can become a problem without having a record. Therefore, don’t get a false sense of security because you’re on a community site; do your own research to learn more about someone and make informed decisions before you decide to meet. Check to see if the person you’re interested in is on other social networking sites like Facebook, do a web search to see if there are other records of the person online, and if possible use google image search to check the profile photos.

Money Requests Are Your Red Light

Why would someone need to borrow money off somebody they have never met, or only just met? There is no reason for anyone to ask you for money or your financial information, whatever sad or sob story they give. Always keep your bank and account information private. Stop all contact immediately and report the matter to the site owner.

Report Unacceptable or Suspicious Behaviour

Nobody should have to put up with offensive, insulting and threatening behaviour online any more than they should or would if talking to someone in a bar or café. Trust your instincts and immediately stop communicating with anyone who makes you feel uncomfortable or apprehensive. Never feel embarrassed to report a problem to the site owner. You are helping them and doing other users a favour.

Meeting In Person

Be smart and stay safe. Take precautions and consider these dos and don’ts.

DO

– Let friends or family members know where you’re going and when you’ll be home
– Meet in a public place, such as a sports hall or club with lots of people around
– Use your own transportation to get to and from the sport event
– Keep your purse, wallet, phone, and personal items with you
– Leave at any time if you feel uncomfortable
– Bring your mobile phone with you
– Arrange to contact a friend when the match is over

DON’T

– Go to your venue without telling anyone
– Meet somewhere isolated or at your or someone else’s home
– Allow your matching player to pick you up at your home, hotel or place of work
– Leave your personal items unattended
– Go to a place where you can’t contact anyone

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Your privacy is important to us and we will never rent or sell your information.

 
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